Position: Room Attendant Date: February 2019
Reports to: Director of Housekeeping
JOB SUMMARY
The Room Attendant is responsible for cleaning guest rooms and responding to guest requests at the highest standards in support of the hotel's continuing effort to deliver exceptional guest service.
CANDIDATE PROFILE
Experience
• Previous experience housekeeping is strongly preferred.
JOB ESSENTIALS
• Provide a clean, safe and well-maintained guest room for all guests of the hotel.
• Thoroughly clean guest rooms as assigned, including, but not limited to making beds, cleaning bathrooms, dusting and vacuuming to Doubletree brand standards
• Dispose of trash and recyclables
• Perform deep cleaning tasks, as needed
• Gather supplies/equipment/amenities as needed daily
• Respond to guest requests in a timely, friendly and efficient manner. Get assistance to help guests when needed.
• Manage guest requests, inquiries, and complaints promptly and completely. Ensure follow up with guest are performed in a timely manner to maintain a high level of guest satisfaction and quality service. In the event of dissatisfaction, negotiate compromise in accordance to the “Make it Right” established guidelines.
• Follow proper Hotel safety policies and procedures and use safety equipment as needed to ensure the safety of all team members during each shift. Reports all accidents and injuries in a timely manner.
• Ensure work area is clean and clear of standing water, debris or any objects that can obstruct the job duties from being performed safely, efficiently and effectively
• Perform any other job related duties as assigned.
Other
• Ability to work in a fast-pace, high-energy and demanding work environment.
• Strong attention to detail
• Ability to establish and maintain effective working relationships with associates and guests.
• Able to understand and follow all safety related procedures while performing all tasks.
• Regular attendance in conformance with the standards is essential to the successful performance of this position.
• Comply with attendance rules and be available to work on a regular basis. Able to work varied shifts, including Weekday, Evenings, weekends and holidays.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Physical Demands
• While performing the duties of this position, the job regularly requires standing and walking for an entire shift and perform repetitive motions, bending, stretching, reaching, stooping and pushing up to 20-30 pounds.
Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules (including Holidays and weekends) to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.
This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.
***Blue Sky Hospitality Solutions is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.**
I have read the above and understand and accept and agree to the job essentials / job requirements and other aspects that this position requires.
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