We are seeking a dedicated and customer-focused Chat Agent to join our customer support team. In this role, you will be essential in making sure our customers get quick and effective help via online chat and messaging platforms. Your main objective will be to deliver outstanding customer service and address customer questions and concerns in real-time.
Chat Agent Duties and Responsibilities.
Engage with customers through online chat and messaging platforms, responding to inquiries, providing information, and offering assistance.
Assist customers in navigating our products or services, addressing their questions, concerns, and technical issues.
Troubleshoot and resolve customer problems, escalating complex issues to higher levels of support when necessary.
Maintain a high level of professionalism and customer service etiquette in all interactions.
Update internal databases with information about technical issues and useful discussions with customers
Meet or exceed performance targets, including response time, customer satisfaction scores, and chat volume goals.
Stay updated on product knowledge and company policies to provide accurate and up-to-date information to customers.
Collaborate with team members and other departments to ensure consistent and effective customer support.
Chat Agent Requirements and Qualifications
High school diploma or equivalent; college degree preferred.
Excellent written communication skills with a strong command of grammar and spelling.
Proven ability to succeed in a fast-paced sales or customer service environment
Strong problem-solving skills and the ability to think quickly and logically.
Proficiency in using computers and familiarity with chat and messaging platforms.
Ability to multitask effectively and handle multiple chat conversations simultaneously.
Empathy, patience, and a customer-focused attitude. Willingness to work flexible hours, including evenings, weekends, and holidays if required.
We offer comprehensive Benefits package which include:
Healthcare Benefits (Medical, Dental, Vision)
Paid Leave (Vacation, Sick Days, Holidays)
401(k) Retirement Plan with Company Matching
Flexible Work Schedule.
Opportunities for Professional Growth.
...growth and mission success. GP Strategies Government Solutions has an immediate need for an Aircraft Recertification Assessor/Proctor Lab to support a large aerospace client in San Antonio, TX. We are seeking candidates who can conduct re-certification assessment/...
...Australian & New Zealand Water business, we are expanding our Dams team in Australia.Join the number 1 globally ranked Dams and Engineering Practice (according to ENR) and work on nation defining dams focused projects, access diverse skills and knowledge from a range of...
...cruises, sporting events and concerts for a company that has been in business over 70 years serving clients all around- the -world. No experience necessary. We will train you. Core Responsibilities: Serve as primary customer contact providing premium concierge level...
...comprehensive behavioral health system in New England, has a rewarding opportunity available for an experienced Psychiatric Mental Health Nurse Practitioner (PHMNP)to provide outpatient PHP and IOP services for adults and young adults at the Quinebaug Treatment Center...
...organizations and City agencies to assist families and individuals in need in obtaining and maintaining stable, affordable housing.HomeBase is a homelessness prevention program, funded by the New York City Department of Homeless Services (DHS) and administered by...